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The quality or accuracy of a person's perceptions has a relatively minor impact on the person's behavior.

A) True
B) False

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During which stage of the perceptual process does the strongest impact of selective perception occurs in?


A) Retrieval
B) Organization
C) Sorting
D) Attention
E) Interpretation

F) B) and E)
G) A) and C)

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Different people may perceive the same situation quite differently.

A) True
B) False

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The tendency to deny personal responsibility for performance problems but to accept personal responsibility for performance success is known as:


A) fundamental attribution error.
B) central attribution error.
C) indigenous bias.
D) inward attribution error.
E) self-serving bias.

F) B) and E)
G) A) and E)

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Stereotypes obscure individual differences; that is, they can prevent managers from getting to know people as individuals and from accurately assessing their needs, preferences, and abilities.

A) True
B) False

Correct Answer

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Tonya works at Makers Marketing Inc. The office tends to be very busy and noisy. As a result, Tonya frequently has to consciously decide what information to pay attention to and what information to ignore. Tonya is using __________ as a mechanism for information attention and selection.


A) judicious screening
B) selective sorting
C) controlled processing
D) discriminate screening
E) discerning processing

F) None of the above
G) B) and C)

Correct Answer

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The stages involved in processing the information that determines a person's perceptions and reactions include all of the following EXCEPT:


A) information attention and selection.
B) information organization.
C) information interpretation.
D) information sending.
E) information retrieval.

F) A) and E)
G) A) and D)

Correct Answer

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A schema is an abstract set of features commonly associated with members of a particular category.

A) True
B) False

Correct Answer

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The perceptual distortion of projection can be controlled through a high degree of __________.


A) emotional discernment
B) self-awareness and empathy
C) ethical behavior
D) cognitive consistency
E) communication

F) B) and D)
G) All of the above

Correct Answer

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Impression management is influenced by all of the following activities EXCEPT:


A) associating with the "right people."
B) doing favors to gain approval.
C) flattering others to favorably impress them.
D) taking credit for a favorable event.
E) making new job assignments.

F) A) and D)
G) A) and E)

Correct Answer

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Projection is the tendency to single out those aspects of a situation, person, or object that are consistent with one's own needs, values, or attitudes.

A) True
B) False

Correct Answer

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Impression management is a person's systematic attempt to influence how others perceive us and flattering others to favorably impress them.

A) True
B) False

Correct Answer

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A teacher who gives an unspecified number of pop quizzes to students is using a _______.


A) fixed interval schedule
B) fixed ratio schedule
C) variable interval schedule
D) variable ration schedule
E) continuous reinforcement schedule.

F) B) and D)
G) A) and C)

Correct Answer

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All of the following can cause distortion throughout the entire perceptual process EXCEPT:


A) stereotypes.
B) organizational system.
C) selective perception.
D) projection.
E) halo effects.

F) None of the above
G) A) and D)

Correct Answer

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Classical and operant conditioning differ in two important ways. First, control in classical conditioning is via manipulation of consequences. Second, classical conditioning calls for examining antecedents, behavior, and consequences.

A) True
B) False

Correct Answer

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Which of the following statements reflect the correct order of the stages of the perceptual process?


A) Organization, attention/selection, retrieval, and interpretation.
B) Attention/selection, interpretation, organization, and retrieval.
C) Attention/selection, organization, interpretation, and retrieval.
D) Interpretation, retrieval, organization, and attention/selection.
E) Interpretation, attention/selection, retrieval, and organization.

F) B) and E)
G) A) and C)

Correct Answer

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Which of the following statements is correct concerning conditioning?


A) Classical conditioning is an extension of operant conditioning.
B) In operant conditioning, dogs "learned" to salivate at the ringing of a bell.
C) Control in operant conditioning is through the manipulation of consequences.
D) Operant conditioning was popularized by Ivan Pavlov.
E) In classical conditioning, the antecedent cues behavior.

F) D) and E)
G) All of the above

Correct Answer

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A manager who advises someone's co-workers to ignore that person's disruptive behaviors during meetings is using __________.

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Continuous reinforcement and intermittent reinforcement administer a reward each time a desired behavior occurs.

A) True
B) False

Correct Answer

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Which of the following sets of items relate to the perceiver as a factor influencing of the perceptual process?


A) Physical, social, and organizational contexts
B) Past experiences, needs or motives, personality, values, and attitudes
C) Contrast, intensity, figure-ground separation, size, motion, and repetition/novelty
D) Attitudes, physical characteristics, contrast, and size
E) Values, organizational norms, motion, and repetition/novelty

F) B) and D)
G) A) and B)

Correct Answer

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