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Exam 8: Adapting Organizations to Todays Markets

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Question 51

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Campbell is a middle manager for a bureaucratic organization.According to Max Weber's views on bureaucratic organizations,Campbell's function within the organization is to:

A) make key operating decisions.
B) evaluate the daily performance of first-line employees.
C) ensure the organization achieves esprit de corps.
D) implement the decisions of top management.

E) B) and C)
F) A) and C)

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Question 52

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When employees are self-managed,a company can implement a wider span of control.

A) True
B) False

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Question 53

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Explain the difference between a firm's formal organization and its informal organization.Why are both types of organization important to managers?

By structuring the company with cross-functional teams,there is a greater chance that a business is more responsive to social trends affecting customer preferences. By going beyond company borders and including others on a cross-functional self-managed team,a firm can learn first-hand from suppliers and customers about market trends that affect its business.

Springfield National Bank organizes its loan operations based on the market served,such as consumer,small business,and nonprofit organizations.Departmentalization based on ________ allows Springfield to better serve borrowers with different needs.

Line-and-staff organizations work well in organizations with:

The main difference between a matrix-style organization model and a cross-functional team is:

As indicated in the Spotlight for Small Business box titled,"Keeping that Small- Company Feeling," the giant media company formed by AOL and Time Warner proved that the informal organization is not conducive to creativity and innovation. The informal organization builds camaraderie and a team environment,the same atmosphere that you have in many small businesses.Keeping that same spirit as companies grow and become larger is a key factor,if innovation and creativity are to thrive.

Henri Fayol and Max Weber are best known for their contributions to:

The functions that a company can perform as well as or better than anyone else in the world are known as that firm's optimized capabilities.

Fayol believed that managers should treat employees and peers with respect and justice.

Bryce is a manager at a car seat manufacturing company.He believes that it is very important and less confusing if each worker has only one boss.Bryce's view is consistent with Fayol's unity of command principle. The unity of command principle says that each worker should report to one,and only one,boss.

Cross-functional teams defy the trend towards customer-driven organizations.

A bureaucracy empowers employees to quickly respond to customers' wants and desires.

Which of the following describes the redesigning of an organization so that it can more effectively and efficiently serve its customers?

Julie is an attorney that works for Worldwide Food Science,Inc.that provides legal advice and assistance to the firm's managers.Julie's job with WFS,Inc.would be classified as a staff position. Staff personnel provide advice and assistance to line managers.

One reason to reorganize is to become more competitive.

Organizing the structure of the company means deciding how many jobs need to be done and who is responsible for doing them.

Digital natives,those who grew-up with the Internet are an important customer group that most businesses want to reach.

The management at Patriot Mills works hard to ensure that no one in its organization has more than one boss and all workers are treated with fairness and respect.Additionally,the firm divides the work into areas of specialization so that everyone knows to whom they should report.The management of Patriot Mills reflects the ideas and principles of: