Question 1

Research is necessary only when preparing longer, more formal business documents.

Accepted Answer

A) True 
 B)False

Question 2

Communicators in high-context cultures (such as those in China, Japan, and Arab countries) tend to be logical, analytical, and action oriented.

Accepted Answer

A) True 
 B)False

Question 3

When verbal and nonverbal messages conflict, receivers put more faith in nonverbal cues.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following sentences best demonstrates the "you" view?

Accepted Answer

A)   You will receive a complimentary printer with your purchase of a Dell laptop computer.
B)   Dell offers free printers with the purchase of any Dell laptop computer.
C)   We can't provide a free printer with your purchase of a PDA.
D)   The offer for a free printer expired on September 30; you should have checked the advertisement before ordering.E) B) and C)
F) A) and B) C

Question 5

The most successful players in today's workplace will be those with highly developed communication skills.

Accepted Answer

A) True 
 B)False

Question 6

Communication is best defined as "the transmission of information and meaning from one individual or group to another."

Accepted Answer

A) True 
 B)False

Question 7

Which of the following best demonstrates concise writing?

Accepted Answer

A)   There are several things that each and every employee must know about workplace hazards.
B)   The directors are of the opinion that HAZMAT training is absolutely essential.
C)   Although this training is a company requirement, it must be completed at the employee's expense.
D)   This is to inform you that until such time as training is completed, pay raises will be withheld.E) B) and D)
F) All of the above

Question 8

Revise the following sentence to use positive language:
We cannot process your business loan application because you did not provide complete information on current assets and liabilities.

Accepted Answer

Please authorize the return of...

Question 9

List and describe two techniques for improving nonverbal communication skills.

Accepted Answer

1. Body Language Awareness: One technique for improving nonverbal communication skills is to become more aware of your own body language and the body language of others. This includes paying attention to your posture, facial expressions, gestures, and eye contact. By being mindful of these nonverbal cues, you can better control and adjust your own body language to convey the message you want to send. Additionally, being able to interpret the body language of others can help you better understand their feelings and intentions.

2. Practice Active Listening: Another technique for improving nonverbal communication skills is to practice active listening. This involves not only listening to the words someone is saying, but also paying attention to their nonverbal cues, such as their tone of voice, facial expressions, and body language. By actively listening and responding to these nonverbal cues, you can show that you are engaged and interested in the conversation, which can help to build rapport and understanding with the other person. Additionally, being able to accurately interpret nonverbal cues can help you better understand the underlying emotions and messages being conveyed.

Question 10

The first phase of the writing process involves researching, organizing, and composing the message.

Accepted Answer

A) True 
 B)False

Question 11

If you have any questions, please do not hesitate to ask is an example of

Accepted Answer

A)   a trite business phrase.
B)   inappropriate jargon.
C)   a long lead-in.
D)   strong business writing.E) A) and B)
F) A) and C)

Question 12

In a conversation with someone from another culture, you can reduce misunderstandings by using simple English, speaking slowly and clearly, and

Accepted Answer

A)   finishing the other person's thoughts to speed up the communication process.
B)   accepting a yes or a nod to affirm comprehension.
C)   placing blame for miscommunications on others.
D)   following up in writing.E) A) and D)
F) A) and C)

Question 13

Which of the following is an independent clause?

Accepted Answer

A)   When you receive the request for your budget reduction plan.
B)   After closing several branch offices to conserve resources.
C)   The restructuring plan will save money but cost jobs.
D)   Because we are hoping to retain as many positions as possible.E) B) and C)
F) A) and D) A

Question 14

Confidential or sensitive messages should be sent using a fast communication channel such as e-mail or instant messaging.

Accepted Answer

A) True 
 B)False

Question 15

Jacqueline began her memo with background information and explanations before announcing a reduction in insurance coverage. The pattern Jacqueline used is called

Accepted Answer

A)   frontloading.
B)   direct.
C)   passive voice.
D)   indirect.E) All of the above
F) C) and D)

Question 16

Smart communicators profile their audience before writing and choose appropriate tone, language, and channels for their messages.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is the best advice for proofreading long, complex documents?

Accepted Answer

A)   Proofread complex documents immediately after writing because your thoughts are still fresh.
B)   Thoroughly proofreading once is typically adequate.
C)   Expect to find mistakes.
D)   Rely solely on your word processor's spell check program.E) None of the above
F) A) and B)

Question 18

Revise and improve the following sentence to avoid trite business phrases:
Enclosed herein please find a copy of the signature page of the complete offer to purchase, which is being sent under separate cover.

Accepted Answer

Please find attached a copy of...

Question 19

Although active-voice verbs are preferred in business writing, the passive voice can be used to de-emphasize negative news.

Accepted Answer

A) True 
 B)False

Question 20

I am writing this e-mail message to inform you that is a recommended and professional way to begin business letters and memos.

Accepted Answer

A) True 
 B)False

Exam 15: Document Formats

Research is necessary only when preparing longer, more formal business documents.

Correct Answer
verified

Communicators in high-context cultures (such as those in China, Japan, and Arab countries) tend to be logical, analytical, and action oriented.

Correct Answer
verified

When verbal and nonverbal messages conflict, receivers put more faith in nonverbal cues.

Correct Answer
verified

Which of the following sentences best demonstrates the "you" view?

Correct Answer
verified
C

The most successful players in today's workplace will be those with highly developed communication skills.

Correct Answer
verified

Communication is best defined as "the transmission of information and meaning from one individual or group to another."

Correct Answer
verified

Which of the following best demonstrates concise writing?

Correct Answer
verified

Revise the following sentence to use positive language: We cannot process your business loan application because you did not provide complete information on current assets and liabilities.

Correct Answer
verified
Please authorize the return of...
View Answer

List and describe two techniques for improving nonverbal communication skills.

The first phase of the writing process involves researching, organizing, and composing the message.

Correct Answer
verified

If you have any questions, please do not hesitate to ask is an example of

Correct Answer
verified

In a conversation with someone from another culture, you can reduce misunderstandings by using simple English, speaking slowly and clearly, and

Correct Answer
verified

Which of the following is an independent clause?

Correct Answer
verified
A

Confidential or sensitive messages should be sent using a fast communication channel such as e-mail or instant messaging.

Correct Answer
verified

Jacqueline began her memo with background information and explanations before announcing a reduction in insurance coverage. The pattern Jacqueline used is called

Correct Answer
verified

Smart communicators profile their audience before writing and choose appropriate tone, language, and channels for their messages.

Correct Answer
verified

Which of the following is the best advice for proofreading long, complex documents?

Correct Answer
verified

Revise and improve the following sentence to avoid trite business phrases: Enclosed herein please find a copy of the signature page of the complete offer to purchase, which is being sent under separate cover.

Correct Answer
Answered by ExamLex AI
Please find attached a copy of...
View Answer

Although active-voice verbs are preferred in business writing, the passive voice can be used to de-emphasize negative news.

Correct Answer
verified

I am writing this e-mail message to inform you that is a recommended and professional way to begin business letters and memos.

Correct Answer
verified

Exam 15: Document Formats

Research is necessary only when preparing longer, more formal business documents.

Correct AnswerverifiedShow Answer

Communicators in high-context cultures (such as those in China, Japan, and Arab countries) tend to be logical, analytical, and action oriented.

Correct AnswerverifiedShow Answer

When verbal and nonverbal messages conflict, receivers put more faith in nonverbal cues.

Correct AnswerverifiedShow Answer

Which of the following sentences best demonstrates the "you" view?

Correct AnswerverifiedC

The most successful players in today's workplace will be those with highly developed communication skills.

Correct AnswerverifiedShow Answer

Communication is best defined as "the transmission of information and meaning from one individual or group to another."

Correct AnswerverifiedShow Answer

Which of the following best demonstrates concise writing?

Correct AnswerverifiedShow Answer

Revise the following sentence to use positive language: We cannot process your business loan application because you did not provide complete information on current assets and liabilities.

Correct AnswerverifiedPlease authorize the return of...View AnswerShow Answer

List and describe two techniques for improving nonverbal communication skills.

The first phase of the writing process involves researching, organizing, and composing the message.

Correct AnswerverifiedShow Answer

If you have any questions, please do not hesitate to ask is an example of

Correct AnswerverifiedShow Answer

In a conversation with someone from another culture, you can reduce misunderstandings by using simple English, speaking slowly and clearly, and

Correct AnswerverifiedShow Answer

Which of the following is an independent clause?

Correct AnswerverifiedA

Confidential or sensitive messages should be sent using a fast communication channel such as e-mail or instant messaging.

Correct AnswerverifiedShow Answer

Jacqueline began her memo with background information and explanations before announcing a reduction in insurance coverage. The pattern Jacqueline used is called

Correct AnswerverifiedShow Answer

Smart communicators profile their audience before writing and choose appropriate tone, language, and channels for their messages.

Correct AnswerverifiedShow Answer

Which of the following is the best advice for proofreading long, complex documents?

Correct AnswerverifiedShow Answer

Revise and improve the following sentence to avoid trite business phrases: Enclosed herein please find a copy of the signature page of the complete offer to purchase, which is being sent under separate cover.

Correct AnswerAnswered by ExamLex AIPlease find attached a copy of...View AnswerShow Answer

Although active-voice verbs are preferred in business writing, the passive voice can be used to de-emphasize negative news.

Correct AnswerverifiedShow Answer

I am writing this e-mail message to inform you that is a recommended and professional way to begin business letters and memos.

Correct AnswerverifiedShow Answer

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C

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Please authorize the return of...
View Answer

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A

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Correct Answer
Answered by ExamLex AI
Please find attached a copy of...
View Answer

Correct Answer
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Correct Answer
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