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The utilitarian approach to communication ethics considers communication to be ethical if


A) you treat others as you would want to be treated.
B) you would be judged as ethical by a board of your professional peers.
C) you would be judged as ethical by the public if it appeared on a prime-time broadcast.
D) an act brings good to a majority of people over time.

E) C) and D)
F) B) and D)

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Synchronous communication channels provide the shortest amount of lag time between the transmission and reception of messages.

A) True
B) False

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The text suggests all of the following as ways to gain recognition from your boss except


A) tell the boss that you deserve most of the credit when the project was actually a team creation.
B) have your ideas printed in the company newsletter.
C) thank coworkers who help you with projects.
D) present creative proposals to your boss.

E) A) and B)
F) None of the above

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Networking refers to


A) tennis tournaments run by the organization.
B) developing contacts to gain career information and to help others in their careers.
C) paying more attention to your boss than to your administrative assistant.
D) comparing several software programs and selecting the best one.

E) B) and D)
F) A) and B)

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The channel of communication that has the highest level of nonverbal "richness" is


A) face-to-face communication.
B) instant messaging.
C) voice mail.
D) snail mail.

E) C) and D)
F) A) and B)

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If a message is clear enough,it will be received and understood equally well regardless of the channel by which it is sent.

A) True
B) False

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Which of the following is NOT identified in your text as a strategic goal?


A) Relational communication
B) Unintended communication
C) Instrumental communication
D) Identity management

E) A) and B)
F) None of the above

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Research shows that most informal communication consists of gossip and false rumors.

A) True
B) False

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When you're using voice mail,you shouldn't state the name of the person you are calling.

A) True
B) False

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A recent study indicates that employees who follow their organization's preferred channels of communication tend to receive high performance evaluations.

A) True
B) False

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Which of the following is NOT an accurate statement?


A) William Schaffer, International Business Development Manager for Sun Microsystems has stated, "If there's one skill that's required for success in this industry, it's communication skills."
B) There is a significant difference between communication skills of physicians with and without malpractice claims.
C) Workers in high-tech fields do not need good communication skills.
D) Poor communication is one of the most common reasons for errors in shooting among officers of the Los Angeles Police Department.

E) None of the above
F) B) and D)

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Choose one of the ethical standards mentioned in your text.Explain what the standard means.Then,apply the standard to an ethical dilemma you've experienced to show how the standard can help in decision making.

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One of the ethical standards mentioned i...

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In many organizations employees are hesitant to provide honest upward communication

A) True
B) False

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When you attend a company meeting that serves as a pep talk,this is an example of upward communication.

A) True
B) False

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Because messages can be decoded in more than one way,misunderstandings often arise.

A) True
B) False

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The channel of communication recommended for messages of a highly personal nature is


A) e-mail.
B) oral communication.
C) a formal letter.
D) instant messaging.

E) None of the above
F) A) and D)

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It is not a good idea to send a message via more than one channel,because that would create redundancy.

A) True
B) False

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Cultivating informal networks within and outside your organization can benefit your career.

A) True
B) False

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Select two of the "principles of communication" explained in your text.For each of your chosen principles,(a)define it in your own words,(b)illustrate it with an experience from your own life,and (c)explain how you can use it to improve your own communication.

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One of the principles of communication e...

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Define downward communication.What is the most frequent complaint about downward communication? Identify several functions of downward communication and illustrate these functions with an example.

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Downward communication refers to the flo...

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