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Discuss the importance of customer service in business marketing.

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Answers will vary.Business marketers are...

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Fluctuating demand is the demand for two or more items used together in a final product.

A) True
B) False

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Leo buys 500 sheets of paper from a vendor for his printing firm.He is satisfied with the product,and he orders the same quantity from the same vendor every week.This is most likely an example of a(n) _____.


A) ​initiation buy
B) straight rebuy
C) new buy
D) ​modified rebuy

E) B) and C)
F) A) and D)

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Explain the distribution structure followed in business markets.

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Answers will vary.Many consumer products...

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Providing superior service to a firm's most valuable customers is likely to result in a maximization of the total business value generated over time.

A) True
B) False

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Which of the following statements is true of raw materials used as business products?


A) ​Promotion of raw materials is almost always promoted via mass advertising.
B) They are usually sold in large quantities.
C) Individual producers have great flexibility in the pricing of raw materials.
D) ​They are finished items ready for assembly.

E) All of the above
F) A) and C)

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Which of the following is a difference between supplies and business services?


A) ​Supplies are consumable items, whereas business services are expense items.
B) Supplies are more expensive compared to other business goods, whereas business services are economical.
C) Supplies are part of a final product, whereas business services do not become part of a final product.
D) ​Supplies are custom designed for each customer, whereas business services are normally standardized.

E) All of the above
F) B) and C)

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Unlike buyers in business markets,buyers in consumer markets tend to:


A) ​be insensitive to price.
B) generate less stable demand trends.
C) approach purchasing more informally.
D) ​involve more people in a single purchase decision.

E) B) and C)
F) A) and B)

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_____ refers to the phenomenon in which a small increase or decrease in consumer demand can produce a much larger change in demand for the facilities and equipment needed to make the consumer product.


A) ​The multiplier effect
B) Reciprocity
C) The conversion rate
D) ​Frequency

E) All of the above
F) B) and C)

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Tamery Corp.is engaged in marketing various goods and services.It buys goods from various manufacturers and sells them to businesses and end consumers.Given this information,Tamery Corp.is said to be selling consumer products if:


A) ​it sells books to students.
B) it sells spare parts to automobile manufacturers.
C) it sells laptops to a hotel.
D) ​it sells printers to a partnership firm.

E) B) and D)
F) B) and C)

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In the context of business products,major equipment:


A) ​is marketed by local industrial distributors.
B) is sold through a longer distribution channel than accessory equipment.
C) is often custom designed for each customer according to requirements.
D) ​is less expensive and shorter-lived than accessory equipment.

E) A) and B)
F) A) and C)

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The segment of the business market that seeks to achieve goals other than the standard business goals of profit,market share,and return on investment consists of _____.


A) ​institutions
B) resellers
C) producers
D) ​manufacturers

E) All of the above
F) B) and C)

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In the context of categories of business customers,describe the role of resellers.

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Answers will vary.The reseller market in...

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Which of the following characteristics distinguishes business products from consumer products?


A) ​Physical form
B) Intended use
C) Distribution method
D) ​Price

E) B) and C)
F) All of the above

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Vactin Corp.,a construction company,buys ten truckloads of cement for its new construction project. Given this information,the cement bought is an example of a(n) _____.


A) consumer product​
B) service product
C) industrial product
D) ​unsought product

E) A) and B)
F) A) and C)

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The goal of business-to-business exchanges is to simplify business purchasing and to make it more efficient.

A) True
B) False

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_____ are goods,such as portable drills and computer software,which are less expensive and shorter-lived than installations.


A) ​Component parts
B) Major equipment
C) Raw materials
D) ​Accessory equipment

E) None of the above
F) A) and B)

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In a buying center,the person who has the formal or informal power to choose or approve the selection of a supplier or brand is known as the _____.


A) ​decider
B) purchaser
C) gatekeeper
D) ​initiator

E) A) and B)
F) None of the above

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The more digits in a North American Industry Classification System code,the less homogeneous a group will be.

A) True
B) False

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Which of the following is a similarity between raw materials and component parts?


A) ​Both fail to retain their identity in final products.
B) Both become part of a final product.
C) Both are unprocessed extractive products.
D) ​Both are more expensive than major equipment.

E) B) and C)
F) All of the above

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