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Who introduced the concept of value-chain analysis?


A) Ford
B) Toyota
C) Porter
D) Smith
E) Gates

F) None of the above
G) B) and D)

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Which of the following did the authors NOT suggest as a reason for globalizing operations?


A) reduce costs
B) improve the supply chain
C) pursue stockholder approval ratings
D) understand markets
E) attract and retain global talent

F) B) and E)
G) None of the above

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Which of the following represents a reason for globalizing operations?


A) to improve the supply chain
B) to improve operations
C) to expand a product's life cycle
D) to attract and retain global talent
E) all of these

F) A) and B)
G) C) and E)

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One reason to globalize is to learn to improve operations.

A) True
B) False

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The ________ strategy uses subsidiaries, franchises, or joint ventures with substantial independence.

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Which of the following statements best characterizes delivery reliability?


A) a company that always delivers on the same day of the week
B) a company that always delivers at the promised time
C) a company that delivers more frequently than its competitors
D) a company that delivers faster than its competitors
E) a company that has a computerized delivery scheduling system

F) B) and D)
G) None of the above

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Given the position of the 3D printer in the growth stage of its life cycle, which of the following OM Strategy/Issues should the makers of 3D printers be least concerned with at the current time?


A) forecasting
B) cost cutting
C) increasing capacity
D) product and process reliability
E) enhancing distribution

F) B) and C)
G) None of the above

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Outsourcing is the practice of moving a business process to a foreign country but retaining control of it.

A) True
B) False

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How do global operations understand markets?

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Because international operations require...

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Which of the following environmental factors has not contributed to Microsoft's changing strategy?


A) Google
B) security issues
C) faster processors
D) the Internet
E) global warming

F) D) and E)
G) A) and B)

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Forecasting is especially critical at the ________ stage in the product life cycle.

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Low-cost leadership is the ability to distinguish the offerings of the organization in a way that the customer perceives as adding value.

A) True
B) False

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An organization's strategy is the purpose or rationale for its existence.

A) True
B) False

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An organization that has worked to achieve global uniformity in cultural and ethical issues such as bribery, child labor, and environmental regulations is ________.

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the World ...

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Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas?


A) product research
B) human resources
C) process innovation
D) quality management
E) all of these

F) A) and B)
G) A) and C)

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Which of the following statements is most accurate?


A) Nearly all outsourcing relationships do not last beyond two years.
B) Nearly all U.S. firms that outsourced processes to India have backsourced them.
C) Approximately half of all outsourcing agreements fail.
D) Outsourcing is a relatively risk-free activity.
E) More than 90% of outsourcing agreements succeed.

F) B) and D)
G) B) and E)

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Starbucks is one of the best-known coffeehouse chains in the world. Each store sells a variety of innovative products to complement the array of coffee choices available. However, nearly half of the current stores are located in the United States and the expensive nature of the coffee leaves Starbucks vulnerable to changes in consumer spending behavior (such as recessions). Starbucks has begun initiatives to sell its specialty coffee beans for home use, presenting a chance for a large increase in revenue and diversification. However, Starbucks faces fierce competition seeking a piece of its lucrative market share and the threat of consumer behavior changes, given its reputation rides on a singular product. Perform a SWOT analysis for Starbucks.

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Strengths-High profit specialty coffee, ...

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SWOT analysis is a method of determining external strengths and weaknesses and internal opportunities and threats.

A) True
B) False

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The theory of ________ implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can.

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comparativ...

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Outsourcing is the practice of transferring a firm's activities that have traditionally been internal to external suppliers.

A) True
B) False

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